Policies
Welcome to Lucent IAS Book Portal (https://books.lucentias.com/).
This policy outlines the terms related to orders, cancellations, replacements, and communication for purchases made through our book portal. By placing an order on our website, you agree to the policies mentioned below.
Order Cancellation Policy
- Order cancellation requests must be made within 24 hours of placing the order.
- To request a cancellation, customers must contact us using the contact details provided below.
- Orders cannot be cancelled once the product has been dispatched from our facility.
- Cancellation requests made after dispatch will not be accepted.
Return Policy
- Books purchased from the Lucent IAS Book Portal are non-returnable.
- We do not accept returns for reasons such as change of mind, incorrect order placed by the customer, or dissatisfaction after delivery.
Replacement Policy (Damaged Products Only)
- Replacement is applicable only if the product is received in a damaged condition.
- Customers must report the issue within 24 hours of delivery by contacting us through the provided contact information.
- Clear images or videos showing the damaged product and packaging may be required for verification.
- Once verified, a replacement copy will be dispatched at no additional cost.
- Replacement requests will not be accepted for minor printing variations or wear caused after delivery.
Shipping & Dispatch
- Orders are processed and dispatched within the timelines mentioned on the website at the time of purchase.
- Once dispatched, tracking details (if applicable) will be shared with the customer.
- Lucent IAS is not responsible for delays caused by courier partners or unforeseen circumstances.
Contact Information
For cancellation requests, replacement claims, or any order-related queries, please contact us at:
Phone: 6913007777
Email: liasassam@gmail.com
Policy Updates
Lucent IAS reserves the right to modify or update this policy at any time without prior notice. Any changes will be effective immediately upon being published on this page.